![]() In any case, I will continue to share my experience with EaseFab in detail here. ![]() However, you can see that the support is trying hard to make the so-called "communication slip“ away. Versatile video editor and converter with support for all known formats. it remains to be seen how the whole thing will go. It converts a wide range of video files to popular audio and video formats. (At the beginning, I gave a one-star only to my recent experience) Of course, while this is not the end of the case and the experience with the EaseFab support team. I did not set up this update because they apologized to me (which I gratefully accepted), but to be fair, the communication now really works and is within the promised time of 24 hours or less, so I gave it another star to this review. Update, July 30th: After I posted this review, I got contacted by the EaseFab Support Team. guess this is up to each individual to decide. But if they have money to spare and are willing to risk buying something that is not working or is useless. The only thing is to warn future customers (as long as they do not improve it) not to buy the software if they want support from the EaseFab support team or solve a problem because the output differs from what was promised on the EaseFab website. Guess a "Refund Guarantee for 90 days" request won't make sense since no Support feedback should be the usual case by EaseFab. The output is a complete out-of-the-screen frame (I think this is supposed to represent the 3D effect.), which is entirely flat, but the content shows no depth as a 3D film should be. Suppose the source is a BluRay or ISO it doesn't matter. My problem is that EaseFab Lossless Copy is not converting 3D BluRays correctly. As everyone wrote, I can confirm that customer support is not responding at all! After several attempts, I gave up contacting them. I regret not looking into Trustpilot before buying. Directly drag and drop the files you want to convert to the main interface. Click the button to load video or audio files from your computer or other devices like USB device, camcorder, MP4 player, etc. There are two methods to load files into the software. I regret not looking into Trustpilot…(2nd Update) Before you start, you need to add the videos to EaseFab Video Converter. Looks like my 'lifetime licence' has a shorter shelf life than I'd anticipated. But now I have to assume the company is either dead in the water or woefully ignorant of what constitutes good customer service. Once you register the product, the free trial limitations will be removed. After purchasing, you will get a registration code. EaseFab's response time was not great, but I eventually got help, in the form of an upgrade. The trial version and registered version are the same product, except for the limitation: Limit the output files to 3 minutes. This isn't the first time I've had problems: three years ago I got an error when trying to import files into the program, pretty much rendering the software useless. Given my own experience of interacting with EaseFab, I would advise against buying from this company. But judging by their website they're still offering their software for sale. As pointed out by "cheated customer" in another review, the company seems in many respects to be non-functioning. I have sent two emails to the company in the space of three weeks and to date have received no reply. But when trying to register the product an 'Invalid Registration Code'message appeared. Having previously purchased a 'lifetime licence' copy of EaseFab LosslessCopy, I downloaded and re-installed the program. In May of this year I bought a new computer, complete with a new storage hard drive. As their names suggest, they are designed for different purposes.EaseFab takes your money but offers little in return So we endeavor to provide our customers with best quality product in the best competitive price all the time.ĭifferences & Similarities: DVD Ripper vs Blu-ray Ripper vs LosslessCopy vs Video Converter UltimateĮaseFab studio offers four main products for DVD and Blu-ray handling: DVD Ripper, Blu-ray Ripper, LosslessCopy and Video Converter Ultimate. We understand that achievement can only be obtained through our dedication, teamwork, innovation and satisfaction of our customers. We treat every customer with full attention and dedication. With creativity, expert knowledge as well as cutting-edge technology, EaseFab helps consumers throughout the world enjoy more in the audio-visual world. On the basis of computer OS, EaseFab products are divided into two categories - Windows solutions and Mac solutions, spanning across BD/DVD backing up, video trans-coding, camera/camcorder footage and DVR recordings (e.g. As a multimedia software provider, EaseFab Studio creates expert multimedia software applications that help consumers simply access, transfer and share their digital contents across different devices that range from PC, Mac, tablets, smartphones, to HD media players, game consoles, and home theaters.
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